Intervention Officers

QPCO intervention officers are outreach workers who support community members struggling to access the services they are entitled to. This may be due to language or cultural barriers, stigma or discrimination, or simply a lack of knowledge or confidence.

While the majority of individuals and families supported by intervention officers come from Bedford’s most deprived wards, they will assist anyone in the area who needs help. 

In their first 18 months in post, our Intervention Officers have helped people access a wide range of services, including housing, benefits, translation services, immigration and asylum support, social care, physical and mental health services, education, food banks, crisis support, and voluntary sector organisations offering targeted help.  They take a holistic approach, building trust with individuals and communities to address the root causes of issues and achieve positive outcomes.

The work of our Intervention Officers often involves signposting and making referrals to other organisations, but it goes a step further. They ensure clients can actually access these services—by, for example, accompanying them to meetings or providing interpreters—thereby removing the barriers that often prevent vulnerable and isolated individuals from getting the help they need. Intervention officers are also authorised to issue food bank and similar vouchers, working with volunteers to ensure they are collected and delivered to those in need.

Please email us at admin@qpco.org.uk to request a referral form.

This project is currently funded by The Harpur Trust, The national Lottery and Bedfordshire Luton and Community Foundation.

Testimonials

I wanted to email to express my gratitude towards you both for your help with multiple victims. Your funds  have helped a lady return back home to her family and friends, supported a woman and her children in a hotel until safe accommodation could be found, and also supported a victim with transport to a refuge (just to name a few). Your help and funding have enabled victims to leave abusive relationships and create fresh starts for them where they will be safe from danger and fear. Both ourselves and the victims are so grateful for your help.

I am writing this e-mail to thank you for all the support I got from you. I really appreciate the way you went out of the box to help me when I needed the most during my difficult times. You encouraged me and showed me the right path which lead me to become a confident and independent woman. Thank you again for your constant support and encouragement.

I would like to say thank you to all my support, you people are really very helpful, kind and I feel very relaxed at least I know someone will help me if I need.

Thank you very much for the food package. Will help so much especially as I said on the phone both sons self isolating and so am I but I choose to take my dog out very late at night so as no one is bout to pass us. My oldest son was nearly in hospital Christmas Eve due to high temperature again but I managed to get it down. Thank you again.

Good morning, thanks for the help. I really appreciate you people and the service that y’all gived us. We feel comfortable and save now and we don’t know what could have been of us without your help.